What our customers say...

I am emailing you today because I want to tell you about your Cruise Specialist Michelle. I have booked a cruise with her and I will be recommending her and your company to all of my friends. She has been an absolute delight to deal with, exceptionally helpful and knowledgeable, patient and very very efficient. Please thank her.

I wish to express my gratitude and appreciation for the effort, communication and exemplary service just received by Dawn. I was so impressed by her knowledge, professionalism and general manner that her name and your company went in the Filofax! Dawn provides impeccable yet non obsequious service all thanks to The Cruise Specialists. Sincere thanks, she is a star.

We have recently returned from our "Roman and Moors" Swan Hellenic cruise for which you made the arrangements. We should like to thank you for all your help in this and to let you know that we had a very enjoyable cruise.

One of your sales assistants William was fantastic and found us a cruise which we booked - a big thank you to him!

Thanks to yourself and we would like to congratulate the ship in providing us with a first class and wonderful experience.

We have just returned from our cruise and wanted to compliment your staff on the way which you dealt with me. Many thanks we will certainly approach you again next time we cruise.

Hi Stuart, just to tell you our cruise was the best yet – everything went to plan without any hitches. The cruise was flawless, the service and food were excellent and weather terrific! Naturally should we decide to do so, we would book through yourself and make recommendations to any interested friends – as we did this year!

David has been arranging cruises for me for the past 2 years. He has always treated me very well and has done everything to accommodate my requirements as I am disabled and need to take and electric scooter with me. He always makes sure I get the best possible deal. He always goes the extra mile for me and I want you to know I really appreciate his kindness. Yours sincerely,

Hi Lorraine, Thank you and The Cruise Specialists so much for the special dinner and bottle of Champagne on our Celebrity cruise. We really enjoyed Celebrity and the Eclipse - our favourite so far!

I have just returned from a cruise on the Azamara Quest and would like to put on record the excellent help and expertise given by Michelle prior to the cruise. At all times she was very helpful with my numerous enquiries and went out of her way to give all the information necessary, returning calls and generally ensuring the holiday went according to plan. I will certainly use your company again.

It gives me great pleasure to write regarding Deanha - the most amazing staff person I have dealt with during my lifetime of travel. She has been totally responsible, professional, demonstrated proficiency and most of all she was a delight to speak to.

Lesley,you have been absolutley incredible. I have booked many holidays over the years, but I have never come across anyone with your passion, knowledge and enthusiasm in the travel industry. Thank you again, rest assured we will speak again in the New Year. In the meantime I will recommend you to anyone and everyone I know who is considering their next holiday.

Dear Lorraine, I want to compliment you on the service you provided by yourself and everyone else at The Cruise Specialists, who have in my opinion been fantastic, my many thanks to you and your team for all the help.

Just a quick note to thank you for the efficient way you organised our holiday. All the taxi's worked well and everything ran very smoothly whcih made our holiday most enjoyable. Thanking you once again.

Dear Neil, We returned from our cruise to the Mediterranean last week having had a really fabulous time and we wanted to write to you personally to thank you for all the help and advice you gave us when choosing this holiday.

Dear Lesley, Just a short note to thank you for all your efforts arranging our cruise on the Ocean Pricess last month. All the pick ups and transfers etc worked perfectly. All in all an excellent service and a memorable cruise. Thank you very much.

We had a fab time in New York, the hotel was splendid and in a very good location. The cruise was excellent, our suite was amazing, so much space we had breakfast in our room every morning. When we cruise again we will be in touch with you again and recommend you to others.

Just wanted to let you know how much we enjoyed our cabin, our stay in Miami and of course the cruise. I wanted to say thank you on behalf of everyone that went for your superb organisation and advice. Should I need or anyone else I know need a cruise I will have no hesitation in contacting you.

Just to say what a fabulous time we had, we shall definitely use The Cruise Specialists again if booking a cruise so as to get the benefits of upgrades etc. Thank you,

I have booked a number of cruises with Leanne over the past few years and I have found her to be excellent. You only have to look at the package she put together for me to see how good she is. The purpose of this e-mail is to congratulate you and your team. You clearly run a good team with a high level of training and commitment to customer needs and requests. Well done to you all! Regards,

I can assure you I will be contacting you in the future as I cannot speak highly enough of Karen and the delightful way she tried to help me. Thank you.

Thank you very much for your speedy service. I am most impressed and will certainly seek your help with future cruises.

We would like to take this opportunity to say how impressed we have been with all of the staff we have spoken to on the phone from the first enquiry to my phone call yesterday. Each and every one has been extremely helpful, informative and very easy to comprehend and to understand.

Dear David, a late word to tell you how grateful we are for the cruise you arranged for my wife and I. Everything you organised was perfect. We now have new American friends and when we decide to cruise again your company will be the first one we call!

Dear Leigh, Thanks for all your help you really have given excellent service amd would recommend you to any of my friends.

Dear Elinor, On behalf of my husband and I, we would like to say thank you for your help and expertise in organising this cruise for us. Being our first cruise it's going to be quite an adventure!

Thanks Bob, I am delighted with everything you have done for us. Never having been on a cruise before, I faced the task with a lot of concern but you smoothed everything out so well. Again, many thanks,

Please send our thanks to William, the information he gave us was great! We will be using this company for a long time.

Just a line to say how pleased we were with the way the booking for our cruise was handled by Stuart. He was always polite, helpful and efficient. If all your staff are equally good we shall book our cruises with you in the future. Regards,

We're back! Just wanted to say a big thank you for all your hard work and patience with our booking. We all had a lovely time and thoroughly enjoyed the gift of wine you provided. We loved Pompeii, Florence was beautiful and so was the ice cream! Once again thank you for all your help - You are an asset to the company.

Thank you for all the work you did getting us on Explorer of the Seas. The junior suite was fabulous - it was huge! The whole holiday was the best we have ever had.

Dear David, My wife and I recently returned from a cruise on the Independence of the Seas which we thoroughly enjoyed. We would like to bring to your attention the excellent service we received from your colleague Steven. He was exceedingly helpful on all aspects of booking the cruise. He also could not have been more helpful on the many occasions I rang with quiries. Therefore if we go on anymore cruises he will be the first phone call I make. Once again please pass our thanks to Steven.

Dear Elinor, thank you for your consideration over the past six months in assisting us to make our recent holiday indeed memorable. All in all we were extremely satisfied both with the cruise and your quality of support prior to the event and your continued consideration for our requirements. Once again and finally may we sincerely thank The Cruise Specialists, but you in particular for all your help. Yours Sincerely,

have just returned from our first cruise. From the minute we boarded everything was taken care of for us. This will be the only way we will spend our holidays in the future. Thank you and we are already looking forward to another cruise already.

I am writing to tell you how pleased I am with the efficiency and cheerful way of working of Leigh. We have booked several cruises through Leigh who is always happy to make sure that all our needs are catered for and nothing is too much trouble.

I can tell you we had a fantastic cruise holiday and following some hard times it was the perfect tonic we both required. We shall certainly be booking our cruise for next year with The Cruise Specialists as soon as we are able.

Claire, your name and company have been recommended on a cruise critic roll call board for a particular cruise and whilst I had a quote from another source, thought I would ask you to quote as you were so highly recommended.

From the first day we spoke (Leigh) I was very impressed. Your efficiency was wonderful and we didn’t have any hitches from the moment we left home until we arrived back again. I plan to book again in the future and will be in touch with you again.

Can you please pass on to Lauren our thanks for all the work that she did to arrange for us as this is possibly the best holiday I have been on.

Thanks for all your help with this cruise transfer we do appreciate it. We will definately call on you again in the future and recomend you to our friends.

Dear Lisa, Just to say a big thank you once again for all your extra work on our behalf.

Just wanted to let you know we have recently returned from our cruise on Brilliance of the Seas cruise and stay. This was probably one of the best we've had and I can't praise the hotel highly enough. We were also impressed with the organisation and service we received from yourselves, and will definately be in touch when planning our next holiday.

Dear William, I woke up on Saturday morning and opened my mail to find to my surprise that we had been upgraded. I would like to say it was a lovely surprise, as I told you it was a special holiday being my 50th. Hope to book again soon.

Thank you William for all your help and patience. Although I do not know you I feel very comfortable dealing with you regarding my travel plans especially as I am now a solo traveller. Thanks again.

May I take the opportunity to say how helpful your travel consultant has been. I have not booked with your company before, but I would in future and also recommend your company to family and friends. Yours faithfully,

Just to let you know my daughter and I had a wonderful cruise. Many thanks for organising the fantastic hotel, transfers and flights.

As I have expressed on the telephone, Lorraine has been wonderful in helping me with my booking. She made the whole process really easy and I would recommend your company to anyone based on my experience so far, thank you.

Dear Sir, we wanted to thank you yet again for arranging our cruise for us and for once more getting us a cabin upgrade! We will certainly be using your services in the future and will be recommending you to all our friends and colleagues. Once again, thanks, Yours faithfully,

Dear William, Just to let you know we had the most fantastic holiday ever! It was brilliant and I can't thank you enough for all your help.

Dear William Thanks for all your help I hope your employers appreciate how much help you give to your customers we will certainly be asking for your help again. Kind Regards,

Dear Claire, Thank you for your patience and I will be in touch if and when we deceide what summer 2011 brings us. I think you are wonderful at your job - keep it up and take care of yourself.

Dear Elinor, Thank you for your assistance in booking our cruises which you do in a friendly manner that puts people at ease, hence booking with you again.

Dear William, This is just to let you know that we all had a fantastic holiday in Egypt. All of your arrangements with the hotels and with the transfers went without a hitch. Should we go to Egypt again, or indeed require another cruise, we would have no hesitation in dealing with yourself once more. Thank you William for arranging sush a fantastic holiday that will have memories for us all.

Dear William, I have never booked through The Cruise Specialists before but I would like to say I would have no hesitation in recommending yourselves to any of my family or friends because you certainly did go the extra mile and it has been a pleasure dealing with you. So once again, thank you!

Dear Neil, Thank you for organising our holiday so well! We had a wonderful time, everything went like clockwork

Dear Kirsten, Thank you, thank you, thank you! We have just arrived back from our wonderful cruise in the Med that you arranged for our family. From start to finish everything was fabulous. So thank you very much for your special attention. I have recommended your company to several people who cruise and they are going to contact you in the future. Also, we will be cruising with you again, the organisation from your company was first class and again a big thank you. It's so nice to see a company that offers a personal service and a great customer liason.

Dear Lynne, I am taking this opportunity of thanking you very much for helping us arrange our trip so wonderfully and cheerfully! It was a pleasure to plan our holiday with you Lynne.

Dear Lorraine, We have recently returned from our cruise through the Panama Canal. It was a superb holiday and we should like to thank you for helping us to arrange it.

Amanda, thank you for all the work and advice you put into our cruise booking. It was an absolute pleasure dealing with you. Thank you again,

Aileen, I would like to thank you for all your help and advice you gave me and Irene prior to our first ever cruise. From start to finish it went like clockwork as you said it would. I hope we get the opportunity to do business in the future and thanks again for your enthusiastic help from start to finish. Regards,

I wanted to write to compliment your employee William for his excellent service he provided us with whilst booking a Nile Cruise through your organisation. He was always willing to answer even the most trivial of questions and we found, during the trip, that descriptions and advice given were accurate, honest and ery helpful. He has a pleasant and patient manner with customers and goes the extra mile to reassure. My experience of travel agents in the past has not been positive in that they are often unable to provide the client with much more information than can be found in the brochure but this was not the case with William. We would use your company again and recommend based on this service. Thanks and appreciation

Dear Leigh P, you were amazing! You took the details of what we were looking for and called us back within minutes with a fantastic cruise offer. She also gave us her direct dial number which was of great comfort to know we could call her at any time. We have never had such a quick and professional service from a travel agent. We were very impressed and we will definitely recommend your company to family and friends in the future. Kind Regards,

Hi William, I would like to take this opportunity to thank you and your staff for organising our recent cruise which we thoroughly enjoyed. We are definitely thinking about another cruise in the future and will certainly get in touch with you again. Again, thank you very much.

Dear Elinor, We would like to thank you for all your time and patience you show us in booking our latest cruise. As always Elinor you have been marvellous in helping us to reach the right decision. You always go that extra mile and make us feel that nothing is any trouble to you.

I write to say thank you to the Cruise Specialists for the enjoyable cruise I had around Australia, Tasmania and New Zealand during October and November 2009. I am delighted to say that my holiday went without any problems what so ever. Would you please on behalf of my wife and I thank Leigh P. who was personally responsible for all the administration, co-ordination and advice. Her professionalism and attentiveness will certainly encourage me to contact the Cruise Specialists when arranging future cruises during 2010/2011. Yours thankfully and sincerely,

We have just got back from our 3 and half week holiday that Leanne arranged for us. We can't believe how good everything was that you had organised. The hotels, the pick-ups, the flights and the cruise was brilliant. The hotels in Singapore and Hong Kong were stunning.

We have just returned from our cruise and had a wonderful time, all the arrangements you made for us went like clockwork and we are very grateful to The Cruise Specialists and especially you for making it happen. Once again thank you very much and if we go on any further cruises we shall certainly choose your company. Kind Regards,

Dear Lisa P and Lorraine, it was a good experience cruising on the ship and dealing with you, a most pleasing cruise/travel company. Kind regards,

I write to let you know that we thoroughly enjoyed our recent and first cruise with P&O to the Caribbean. We are very pleased with your organisation and helpfulness in arranging this holiday.

I have recently booked a cruise through your company and would like to congratulate the mannerism and professionalism shown by William. He managed to turn my enquiry into a booking by his true understanding of my needs, his polite and confident approach to my requests and by being fully knowledgeable of his profession. It was a pleasure to do business with your company and I will have no hesitation in placing future business and recommending others to your company. Regards,

May I take this opportunity to say how impressed I was with the service received from your cruise advisor at the time of booking. She was very knowledgeable about the products available and was helpful and friendly throughout the booking process. I will certainly be using your company to book future cruises.

Dear Sir, we have just returned from our cruise and would like to express our gratitude to The Cruise Specialists and in particular to Julie through whom this telephone booking was made. Julie was pleasant and extremely helpful and nothing was too much trouble. Her cheerfulness and approachability made the booking a pleasure and we shall look forward to booking through her again on a future occasion. Thank you again for your services.

Dear Jackie, thank you for all your help in respect of my cruise booking. We appreciate the work you put into finding us suitable accommodation and would have no hesitation in using your services in the future.

I am writing in regards to one of your employees Neil who has been dealing with my booking. Throughout the service Neil has given a first class service. He has been very helpful throughout, answering all my queries and questions. I have been treated with respect and thought that The Cruise Specialists are the best travel company that I have dealt with in a long time. We will definitely be using The Cruise Specialists in the future. Thank you very much and a big thank you to Neil. He is a star.

Dear Leigh P, I am sending this letter to say a massive thank you to you as a result of personal circumstances we could not go on our cruise and thought we had lost the holiday. However, thanks to you we were allowed to re-book our holiday! Thank you so much for helping us have our holiday to look forward to! Thanks ever so much,

Dear Leigh P, just a ‘wee ‘note to thank you very much for all your professionalism, help and consideration in organising my cruise. As a single mum it is such a big deal planning a trip like this – but you made it easy! Thank you! Kindest Regards,

I was impressed with the excellent level of service you have personally provided all long.

Dear Lisa E, thank you for your letter welcoming me home from my cruise. I must thank you for all your help and advice given to me before my departure. It was a great comfort for me to know that I could call you to answer my many questions. Thanks once again for all your time and effort on my behalf. Yours sincerely,

Hi Leigh P, thank you for booking the cruise for me, may I just add that I was impressed by your professional approach, pleasant manner, can-do attitude and efficiency. Indeed your expertise and willingness to assist during my initial call to obtain various costings which was close to office closing time, was the reason I booked with The Cruise Specialists. Thank you and kind regards,

From the outset, we felt as though we were being treated professionally and with real attention as valued customers. We were offered a highly competitive price for what we wanted and we were also offered incentives to sweeten our chosen package - The art of customer service is a rare thing these days and we felt out treatment from Leanne and The Cruise Specialists was absolutely fabulous. In our experience there are not many companies that provide such excellent service. Leanne was extremely patient and answered a series of questions over the course of 6 months until we had the holiday we wanted - we were very grateful for her attention to detail. As a result of her professionalism and commitment to customer service we will definitely be coming back to The Cruise Specialists to book our next cruise.

We are writing to express our gratitude for the level of customer support which your company extended to us during our recent bookings. We would both like to say thank you to you and your team for keeping us informed. It was comforting to know that you and your colleagues were willing to go that extra mile. Once again thank you.

A short e-mail to express my thanks for arranging the Antarctica venture that included flights, hotel and cruise. The holiday was superb, sights were "once in a lifetime".

I would like to say a big thank you to your agent Michelle who was very professional and helpful. I believe she went the extra mile for me. She is a credit to your company.

I do feel I have to write and give credit where credit is due and say how impressed I was with the service that was given by one of your consultants Maureen.

My wife and I would like to thank you for organising our South American cruise. You have handled all our cruises to date and with great success and efficiency.

With the volcanic ash and airline strikes adding to the usual hurly-burly of travelling I write to say how much I and those in my travel group have appreciated you work over the past few month or so.

Dear Leigh, in the beginning I had no intention of booking a cruise for my honeymoon just to get some more information on cruises – However, after a very short time on the phone to you, you persuaded me that booking through you was a better option than booking direct and you both saved me money and offered more incentives than a direct booking. I have returned now from probably the best holiday of my life. Thank you, thank you, thank you, we are both now hooked and can’t wait to do it again. Thank you for making our holiday dreams come true! Best regards,

I am writing to commend Michelle H. one of you cruise consultants for her excellent sales skills. She helped us find a great value deal and extra cabins without a fuss and with a lovely manner. I think she is an asset to your organisation.

I have had recent contacts with The Cruise Specialists initially to book a cruise for my daughter. Due to flight disruptions etc we had to cancel that holiday and book a new one. I write to convey our appreciation of the more than excellent assistance given to us by the staff during these contacts. Julie, Jackie and Elinor were patient and understanding, each taking time to listen to our questions and requests. Their responses were accurate, concise and helpful with nothing being a bother to them. Speaking to the staff is like speaking to a friend. They are all to be commended and their high standard of customer care acknowledged and praised.

Dear Elinor, Many thanks for your brilliant help and advice throughout our booking process. Our cruise was as good as you and that's why we are re-booking.

Dear William, Just a quick thank you for your help in booking our recent cruise. We were all lucky and got upgraded to cabins at the back of the ship with balconies which made our holiday even better. I will recommend you and your company to friends, once again thanks.

Just a quick line to let your know that we had a fabulous time on our Caribbean cruise. I would like to thank you very much for your help, advice and hand holding during every stage of the booking. You certainly took all the stress out of it for me and made the experience that much more enjoyable. It was certainly once in a life time experience.

Dear Lynne, Thank you for your efficient and quick replies to all my little enquiries. We will be booking through you again.

Dear Lynne, Thank you for your helpfulness throughout the booking process. You are a star!

Hi Lorraine just thought I would drop you a quick e-mail regarding the cruise, we got back yesterday after having a fantastic time! The services and facilities were outstanding!! Our thoughts now turn to next year and we would like to book another cruise. Once again you did a fantastic job for us so many thanks. Looking forward to hearing from you.

I just wanted to drop you a line to thank your company and praise one of your staff. We booked our cruise with Leigh and she has been fantastic. Our relationship formed when booking and continued right through until the payment stage. Leigh kindly did some research and rang back with different availabilities which were extremely valuable. I just felt I needed to write in and express out thanks to you.

Dear Leigh, We have just returned from a cruise on Independence of the Seas which you booked for us and advised us on. We would just like to say thank you very much as everything was fantastic and the deck and position you advised us to have were absolutely spot on. I think we may be going again in future as we are a bit hooked now so you may hear from us again. Just to say thank you very much we appreciate your help.